Terms & Conditions

1. About us

2. Definitions & scope

In these Terms & Conditions, “we”, “us”, “our” and “Hanoi Muslim Tours” mean Asia Travel Expert Co., Ltd. “You” and “the client” mean the person making the booking and every member of the travelling party. “Tour” means any private tour, day trip, holiday package or Halong Bay cruise booked through us, and “suppliers” means the hotels, restaurants, cruise operators, guides, transport companies, airlines and other providers who deliver the services.

These terms apply to every booking made with Hanoi Muslim Tours, together with our Deposit & Payment policy and our Privacy Policy. By using this website you agree to these Terms & Conditions. If you do not agree with them, please tell us via our Contact page.

3. Booking & confirmation

1. Send us your request through a tour page, our Contact page, email or WhatsApp. A travel consultant replies with an itinerary and quotation, which we tailor to your dates, interests, meal needs and budget.
2. Your booking is confirmed once you have accepted the quotation and we have received your deposit. Once a deposit is received, it is understood that you have read, understood and accepted these Terms & Conditions.
3. After payment you receive a voucher confirming your services. The invoice we issue confirms that both you and the company have agreed to the terms, rates, itinerary and other information provided.
4. Please check your confirmation carefully and tell us straight away if any name, date or service is incorrect. Names must match the passports used for travel.

4. Prices, halal meals & what’s included

• Prices are per person in US dollars (USD) unless stated otherwise.
• Each tour shows a published “from” price per person. Your final price is confirmed in your quotation, because it depends on group size, travel dates, hotel class and the services you choose.
• What is included and excluded is listed in each tour programme and in your quotation. Services not listed as included in your confirmation are not included.
• If members of a group booking withdraw, fixed costs may mean the remaining travellers pay more per person.

Halal meals and dietary requests

Meals are certified halal wherever a halal restaurant is available; where there is none, we agree alternatives with you in advance, such as vegetarian dishes, seafood without meat or halal-friendly food.

Tell us at the time of booking about any other dietary needs or allergies, and we will pass them to our restaurants, hotels and cruise operators. Where a supplier cannot meet a request, we tell you before you travel.

Children

Child rates apply to one child sharing a twin or double room or cabin with two adults.

Some suppliers charge additional fees for infants and children; we will tell you at the time of booking.

5. Deposit & payment

Payment methods

• Credit or debit card through a secure 9Pay payment link sent by your travel consultant. A 3.3% card fee applies. Card details are processed by the payment gateway and are not stored on our system.
• Bank transfer in USD to our ACB (Asia Commercial Bank) account.
• Western Union to our authorised recipient.

Account details and step-by-step instructions are on our Deposit & Payment page. We only accept payment by the methods listed there.

6. Changes by you

Transferring your booking

If you or any member of your party is prevented from travelling for any reason (including death, illness or jury service), we will transfer your booking to another person who satisfies all the requirements of the tour, provided you notify us in writing a reasonable time before departure.

Other changes

If you wish to make any other change after our confirmation has been issued (itinerary, hotels, flight tickets and so on), we will try but cannot promise to meet your request. We need your authority in writing before we can make any change; for a group booking we need the written authority of the lead name.

Charges from suppliers

Many suppliers, particularly airlines, do not allow names or travel dates to be changed, or impose full or partial charges. We pass these on to you where applicable. All expenses incurred in altering a booking, including fees charged by cruise operators, airlines and hotels, are paid by the client.

7. Cancellation & refunds

Cancellations must be sent to us in writing (email is fine). Charges are calculated from the date we receive your notice.

Tours and holiday packages

Halong Bay cruise-only bookings

Special offers: promotional rates follow their own conditions, which your travel consultant confirms with the booking, and are not covered by the general cancellation policy above.

8. Changes or cancellation by us & force majeure

• We reserve the right to substitute hotels, restaurants, flights or cruise ships, to alter itineraries, or to cancel a tour before departure. If we cancel a tour before it starts, we give you a full refund of the money received from you.
• We may cancel services for reasons of force majeure, including political events, health emergencies, natural disasters, storms or flight cancellations. In these cases you are fully reimbursed for the cancelled services but cannot claim further compensation.
• Halong Bay cruises may be cancelled or shortened by the port authorities in bad weather; this is handled as force majeure.
• We reserve the right to modify or discontinue services to clients who behave illegally or objectionably towards our employees, agents or other travellers. Offensive behaviour includes behaviour which is obscene, racially offensive or of a sexual nature.

9. Travel documents, visas & insurance

• Passport: your passport must be valid for at least 6 months beyond your date of entry into Vietnam and have blank pages for stamps.
• Visa: depending on your nationality you may need an e-visa, or you may be eligible for visa exemption for a limited stay. Entry rules change, so please check the current requirements on the Vietnam Immigration Department’s official e-visa portal or with your nearest Vietnamese embassy before you travel. We are happy to advise, but holding the correct visa and documents is your responsibility.
• Travel insurance: Hanoi Muslim Tours is an inbound travel company and cannot arrange insurance for clients. We strongly recommend comprehensive travel insurance bought in your country of residence, covering medical treatment, evacuation, cancellation, personal belongings and any activities you plan. We can act as an intermediary between you and your insurance company if needed.

10. Health, safety & your responsibilities

• Please tell us at the time of booking about any medical condition, mobility limitation, dietary requirement or allergy that may affect your trip, so we can advise and inform our suppliers.
• Many tours include activities which require care, such as boarding and going ashore from boats, kayaking, climbing hills, and entering and leaving caves and tombs. Our guides help and advise you, but all activities are undertaken at your own risk. We, our employees and agents cannot be responsible for any action or event that occurs after they have exercised their duty and taken the necessary care.
• Please be ready at the agreed pick-up time. Drivers and shuttle buses cannot wait for late passengers, and services missed through lateness are your responsibility. If you change hotel, tell us as soon as possible so we can change your pick-up point.
• You are responsible for complying with customs, immigration and local laws, and for looking after your own valuables and personal belongings.

11. Our liability

Hanoi Muslim Tours provides tour information and tour bookings, and publishes travel information and services gathered from selected hotels, restaurants, air ticket agencies, tour companies and operators. We are not responsible for errors, omissions or inaccuracies in information provided by third-party suppliers.

We are not responsible for any wrongful, negligent or fraudulent acts or omissions, changes of itinerary, cancellations or failure of equipment by suppliers or any other party not directly owned or controlled by us.

We are not liable for any loss, injury or damage to person or property, alteration of itineraries or cancellation in part or in full caused by weather or sea conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether declared or not, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither we nor our affiliates are liable for any additional expenses incurred by the client as a result of these causes.

We are not responsible for a client’s failure to comply with customs regulations, or for the theft or loss of a client’s valuables or personal property caused by the client’s own negligence.

12. Complaints & communication

If you are unhappy with any service during your trip, please tell your tour guide or your travel consultant straight away, so that we can put things right for the rest of your trip.

If you wish to make a complaint or claim for compensation, you must inform us in writing (by email or post) within 15 days of the end of your tour, attaching relevant receipts and supporting evidence. We cannot accept claims made more than 15 days after the end of your tour.

You can contact us via the enquiry forms on this website, by email, WhatsApp or phone. We usually reply within 24 hours. If you have not heard from us about your booking, change or cancellation within 48 hours, please email hanoimuslimtours@vietnamtourexpert.com or call +84 24 3994 2468 / hotline +84 88 626 1368.

13. Photos & reviews

• If you send us a review or testimonial, we may publish it with the name you give us after a check by our team. Your email address is never published.
• We only use photos or videos you share with us on our website or social media with your permission, and you can ask us to remove them at any time.
• Images and text on this website belong to Hanoi Muslim Tours or are used with permission; please do not copy them without our written consent.

14. Use of this website & changes to these terms

We may update these Terms & Conditions from time to time, in whole or in part. The version published on this page on the date you book applies to your booking. Please review them whenever you use this site.

15. Governing law

These Terms & Conditions are governed by the laws of the Socialist Republic of Vietnam. We will always try to resolve any disagreement amicably first; if that is not possible, disputes will be settled by the competent courts of Vietnam.

16. Contact us

Questions about booking? Send us your inquiry.

Last updated: 18 October 2026